Eridge Park

Privacy Policy

NEVILL ESTATE COMPANY LTD

The Nevill Estate Company Ltd understand that your privacy is important to you and that you care about how your personal data is used.  We respect and value the privacy of all our tenants and suppliers and will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights under the law.

  1. Information about us

Nevill Estate Company Ltd

Limited Company registered in England under company number:  2443515

Registered address:   Imperial House, 8 Kean Street, London WC2B 4AS

VAT number  GB 565 3446 27

Telephone number 01892 750766

Postal Address Estate Office, Eridge Park, Eridge Green, Tunbridge Wells TN3 9JT

 

  1. What does this notice cover?

This Privacy Information explains how we use your personal data:  how it is collected, how it is held and how it is processed.  It also explains your rights under the law relating to your personal data.

 

  1. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the ‘GDPR’) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.  Personal data is, in simpler terms, any information about you that enables you to be identified.  Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.  The personal data that we use is set out in Part 5 below.

 

  1. What are my rights?

Under the GDPR you have the following rights which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know but you can always contact us to find out more or to ask any questions using the details in Part 11.

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

d) The right to be forgotten i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that if you have provided personal data to us directly we are using it with your consent or for the performance of a contract.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.  Part 6 explains more about how we use your personal data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office.

  1. What personal data do you collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us)

  • Name
  • Date of birth
  • Gender
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job Title
  • Profession
  1. Cookies – Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can decide if you want to accept cookies by changing the settings on your browser to either accept all cookies, reject all cookies, or notify you when a cookie is set.There are two types of cookie. Persistent cookies remain on your compmay uter for a specified time, like six or 12 months. We use persistent cookies to collect website usage information for use as described above. These cookies contain no personal information and cannot be used to identify you.

    Session-specific cookies are deleted when you leave the website. We use session cookies for the following purposes:

    • to hold the information given while using an interactive tool on the website
    • to hold your details when you are logged into the site
    • to hold your search criteria while you are doing a search of the website
    • to collect website usage information for use as described above. Website usage information cookies contain no personal information and cannot be used to identify you.

    Javascript

    We use javascript, a simple web scripting language, for interaction with users. We also employ it to collect anonymous web usage information for the purposes described above. Javascript can be used to launch java applets.

    Java applets

    We may use java applets, which are small programs, to collect anonymous web usage information for the purposes described above. You can disable this technology by turning off java support in your browser, with no ill effect on your use of the website.

    Information collected from our website via any of the mechanisms described above is processed solely for the purposes of Wigg & Co, and is used solely for the purposes of improving the quality of the website and reporting general statistical information. None of the information above can be related to an individual user of the website.

  2. How do you use my personal data?

Under the GDPR we must always have a lawful basis for using personal data.  This may be because the data is necessary for our performance of a contract with you because you have consented to our use of your personal data or because it is in our legitimate business interests to use it.  Your personal data will be used for or may be used for one of the following purposes:

  • Providing and managing your account
  • Communicating with you. This may include responding to emails or calls from you
  1. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  Your personal data will, therefore, be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Kept for as long as active ongoing tenant / customer / contractor / relevant for accounting reasons
  1. How and where do you store or transfer my personal data?

We will only store or transfer your personal data in the UK.  This means that it will be fully protected under the GDPR.

The security of your personal data is essential to us and to protect your data we take a number of important measures, including the following:

  • Password protected systems / encryption
  • Shredding unnecessary data.
  • Physical security measures e.g. locks, alarms
  • Staff training to ensure adequate control and use of data
  1. Do you share my personal data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order or the instructions of a government authority.

  1. How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for the details of that personal data and for a copy of it (where any such personal data is held).  This is known as a ‘subject access request’.  All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.  To make this as easy as possible for you a Subject Access Request Form is available for you to use.  You do not have to use this form but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.  There is not normally any charge for a subject access request.  If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.  We will respond to your subject access request within 28 days and in any case, not more than one month of receiving it.  Normally we aim to provide a complete response including a copy of your personal data within that time.  In some cases however particularly if your request is more complete, more time may be required up to a maximum of three months from the date we receive your request.  You will be kept fully informed of our progress.

 

  1. How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email:                           admin@nevillestate.co.uk

Telephone number:     01892 752766

Postal address:             Estate Office, Eridge Park, Eridge Green, Tunbridge Wells TN3 9JT.

 

 

LOWER PANTILES LLP

The Lower Pantiles LLP understand that your privacy is important to you and that you care about how your personal data is used.  We respect and value the privacy of all our tenants and suppliers and will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights under the law.

  1. Information about us

Lower Pantiles LLP

Limited Company registered in England under company number:  0C368416

Registered address:   Estate Office, Eridge Park, Eridge Green, Tunbridge Wells TN3 9JT

VAT number:  GB 161 3345 34

Telephone number 01892 750766

Postal Address Estate Office, Eridge Park, Eridge Green, Tunbridge Wells TN3 9JT

  1. What does this notice cover?

This Privacy Information explains how we use your personal data:  how it is collected, how it is held and how it is processed.  It also explains your rights under the law relating to your personal data.

  1. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the ‘GDPR’) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.  Personal data is, in simpler terms, any information about you that enables you to be identified.  Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.  The personal data that we use is set out in Part 5 below.

  1. What are my rights?

Under the GDPR you have the following rights which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know but you can always contact us to find out more or to ask any questions using the details in Part 11.

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

d) The right to be forgotten i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that if you have provided personal data to us directly we are using it with your consent or for the performance of a contract.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.  Part 6 explains more about how we use your personal data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office.

  1. What personal data do you collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us)

  • Name
  • Date of birth
  • Gender
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job Title
  • Profession
  1. CookiesCookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can decide if you want to accept cookies by changing the settings on your browser to either accept all cookies, reject all cookies, or notify you when a cookie is set.There are two types of cookie. Persistent cookies remain on your compmay uter for a specified time, like six or 12 months. We use persistent cookies to collect website usage information for use as described above. These cookies contain no personal information and cannot be used to identify you.

    Session-specific cookies are deleted when you leave the website. We use session cookies for the following purposes:

    • to hold the information given while using an interactive tool on the website
    • to hold your details when you are logged into the site
    • to hold your search criteria while you are doing a search of the website
    • to collect website usage information for use as described above. Website usage information cookies contain no personal information and cannot be used to identify you.

    Javascript

    We use javascript, a simple web scripting language, for interaction with users. We also employ it to collect anonymous web usage information for the purposes described above. Javascript can be used to launch java applets.

    Java applets

    We may use java applets, which are small programs, to collect anonymous web usage information for the purposes described above. You can disable this technology by turning off java support in your browser, with no ill effect on your use of the website.

    Information collected from our website via any of the mechanisms described above is processed solely for the purposes of Wigg & Co, and is used solely for the purposes of improving the quality of the website and reporting general statistical information. None of the information above can be related to an individual user of the website.

  2. How do you use my personal data?

Under the GDPR we must always have a lawful basis for using personal data.  This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data or because it is in our legitimate business interests to use it.  Your personal data will be used for or may be used for one of the following purposes:

  • Providing and managing your account
  • Communicating with you. This may include responding to emails or calls from you
  1. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Kept for as long as active ongoing tenant / customer / contractor / relevant for accounting reasons
  1. How and where do you store or transfer my personal data?

We will only store or transfer your personal data in the UK.  This means that it will be fully protected under the GDPR.

The security of your personal data is essential to us and to protect your data we take a number of important measures, including the following:

  • Password protected systems / encryption
  • Shredding unnecessary data.
  • Physical security measures e.g. locks, alarms
  • Staff training to ensure adequate control and use of data
  1. Do you share my personal data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order or the instructions of a government authority.

  1. How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for the details of that personal data and for a copy of it (where any such personal data is held).  This is known as a ‘subject access request’.  All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.  To make this as easy as possible for you a Subject Access Request Form is available for you to use.  You do not have to use this form but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.  There is not normally any charge for a subject access request.  If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.  We will respond to your subject access request within 28 days and in any case, not more than one month of receiving it.  Normally we aim to provide a complete response including a copy of your personal data within that time.  In some cases however particularly if your request is more complete, more time may be required up to a maximum of three months from the date we receive your request.  You will be kept fully informed of our progress.

  1. How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email:                           admin@nevillestate.co.uk

Telephone number:     01892 752766

Postal address:             Estate Office, Eridge Park, Eridge Green, Tunbridge Wells TN3 9JT.